Refund policy
Last Updated: July 2026
Thank you for shopping with Global Trend ("GlobalTrend", "we", "our", or "us").
We strive to provide genuine Apple products and premium accessories. If you are not completely satisfied with your purchase, we are here to help.
Eligibility
Products may be returned within 14 calendar days of delivery.
To qualify for a return:
- Product must be unused.
- Product must be in original condition.
- Original packaging must be included.
- All manuals, accessories and inserts must be included.
- Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-returnable Items
The following items cannot be returned:
- Opened software
- Digital products
- Gift cards
- Customized products
- Personal hygiene products
- Products damaged due to misuse
- Products without original packaging
- Clearance or final sale items
Apple Products
Original Apple products must be returned with:
- Original box
- Accessories
- Charging cables
- Documentation
- Serial numbers intact
Products with removed or altered serial numbers cannot be accepted.
Damaged or Incorrect Products
If you receive:
- Wrong product
- Damaged product
- Missing accessories
Please email us within 48 hours of delivery.
Include:
- Order number
- Photos
- Video (if applicable)
Email:
Refund Process
After receiving and inspecting the returned item:
- Approved refunds are processed within 5–10 business days.
- Refunds are issued to the original payment method.
- Bank processing times may vary.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We replace items only if:
- Defective
- Damaged during shipping
- Wrong item received
Return Shipping
Customers are responsible for return shipping unless:
- Wrong item delivered
- Defective product
- Shipping damage
We recommend insured shipping with tracking.
International Orders
Customers are responsible for:
- Customs duties
- Import taxes
- Brokerage fees
These charges are non-refundable.
Contact
Global Trend
Email:
support@globaltrend.online
United States Office
419 W 34th St.
New York, NY 10001
United States
India Office
B-704, Shapath Hexa,
S G Highway,
Ahmedabad,
Gujarat 380060
India